Welcome to TOP NORMS Document Clearing Services. This policy page outlines the terms, conditions, and guidelines applicable to our employees, clients, and partners. By accessing or using our services, or being employed by the Company, you agree to adhere to the policies outlined herein.
1. Definitions
“Company”: Refers to TOP NORMS Document Clearing Services.
“Client”: Any individual or entity utilizing our services.
“Employee”: Any individual employed by the Company in any capacity.
“Services”: All offerings by the Company, including but not limited to document clearing, visa processing, attestation, licensing, and related services.
2. Scope of Services
Our core services include:
Company Formation
Trade License Processing
Visa Services
PRO Services
Document Attestation
Civil Defence Approvals
Ejari Services
Emirates ID Applications
Notary Services
Tasjeel Services
VAT Registration
We strive to deliver our services with the highest level of professionalism, accuracy, and confidentiality.
3. Client Policy
3.1. Responsibilities
Clients must provide accurate, complete, and authentic information for all service requests.
Clients are responsible for adhering to the laws and regulations applicable to their requests and activities.
3.2. Payments
Service fees must be paid in full before service commencement unless agreed otherwise in writing.
All payments are non-refundable once the service has been initiated.
The Company reserves the right to adjust fees; Clients will be notified prior to implementing any changes.
3.3. Confidentiality
Client information will be handled with strict confidentiality and shared only with relevant authorities or third parties as required for service completion.
3.4. Liability
The Company will not be held liable for delays, errors, or service failures caused by third parties, government entities, or unforeseen circumstances.
4. Employee Policy
4.1. Code of Conduct
Employees are expected to act professionally, ethically, and respectfully in all interactions with clients, colleagues, and partners.
Employees must comply with all Company policies and applicable laws and regulations.
4.2. Confidentiality
Employees must maintain confidentiality regarding all client and Company information during and after their employment period.
LEGAL 500
4.3. Performance Standards
Employees are expected to meet performance standards and complete assigned tasks promptly and accurately.
Regular evaluations will be conducted to ensure compliance with these standards.
4.4. Conflict of Interest
Employees must disclose any potential conflicts of interest that could compromise their responsibilities or the Company’s reputation.
4.5. Disciplinary Actions
Violations of Company policies may result in disciplinary actions, including termination of employment.
5. Anti-Discrimination and Equal Opportunity
The Company is committed to providing a workplace free of discrimination and harassment. Equal opportunity is afforded to all employees and clients regardless of race, gender, religion, age, disability, or any other protected status.
MOHRE
6. Health and Safety
The Company prioritizes the health and safety of its employees and clients. All employees are required to adhere to safety protocols and report any hazards or incidents immediately.
7. Data Protection and Privacy
7.1. For Clients:
All personal and business data provided by clients will be stored securely and used solely for the purpose of completing requested services.
The Company adheres to local data protection laws and will not share client information without consent.
HTTPS://SECUREPRIVACY.AI/
7.2. For Employees:
Employee records will be maintained confidentially and accessed only by authorized personnel for legitimate business purposes.
8. Termination of Services/Employment
8.1. For Clients:
The Company reserves the right to terminate services if a Client provides false information, engages in fraudulent activities, or violates these policies.
8.2. For Employees:
Employment may be terminated for non-compliance with Company policies, poor performance, or misconduct.
9. Changes to Policies
The Company reserves the right to update these policies at any time. Clients and employees will be notified of significant changes.
10. Governing Law
These policies are governed by and construed in accordance with the laws of the United Arab Emirates.
11. Contact Information
If you have any questions or concerns regarding these policies, please contact us:
TOP NORMS DOCUMENT CLEARING SERVICES
Phone : +971 543939666
Email: info@topnormsdxb.com
Address: Saeed Bin Thani Bldg, 1st floor , Office No. 105, Near Emirates Islamic Bank, Al Qusais 2 , Dubai
By engaging with TOP NORMS Document Clearing Services as a client or employee, you acknowledge that you have read, understood, and agree to comply with these policies.